Delivery Information
Packed with meticulous care. We treat each item with the respect it deserves. No throwing, no slamming, no emotional damage to your tender goods.
What are your delivery fees like?
It is $20 for islandwide delivery. Delivery is free for orders above $100!
We offer next day shipping with an orderΒ cut off timing at 10amΒ the day before. (Next day shipping option is not applicable for pre-order products. All pre-order products are available for delivery on Wednesday(s) and Saturday(s) only.)
What are your delivery days and what time can I expect to receive my order?
We deliver daily, except on Sundays and Public Holidays.
You may select from the following delivery time slots:
- 9:00am β 12:00pm
- 12:00pm β 3:00pm
Please note that delivery times may be affected by traffic and other unforeseen delays. As we are not an on-demand delivery service, we strongly advise against placing orders intended for time-sensitive events.
We apologise in advance for any inconvenience caused by unexpected delays. Our drivers will be in touch with you to provide updates on the expected time of arrival.
Thank you for your understanding and support.
Do you do same day deliveries?
Unfortunately, we do not do same day deliveries.
Do you ship internationally?
No, we do not ship internationally.
Can we do a pick up of our orders?
Unfortunately, we do not have self collection of orders as an option.
Can I specify a time I want to receive my orders?
Unfortunately, we are unable to cater to specific timing requests within your selected time slot. For example, we cannot cater to a 230pm request despite your 2pm to 5pm slot selection.
Can I change my delivery address after order confirmation?
Please inform us 72 hours in advance, we will do our best to assist in the changing of delivery address. However,
Email: hello@naughtymonger.com
Business WhatsApp: +65 85038093
Customer Support Hours: Monday to Friday: 10:00am- 6:00pm
Am I able to come down to your warehouse to make a walk-in purchase?
We do not accept walk-in customers.
What do I do if there are damaged or missing items from my delivery?
Do reach out to us immediately at +6585038093 or our Instagram @naughtymonger with your order ID so that we can assist you.
Enquiries out of our usual business hours will only be responded to the following work day.
Our operational hours:
Monday to Friday | 10am to 6pm
What should I do if I did not receive my order?
Do reach out to us immediately at +6585038093 or our Instagram @naughtymonger with your order ID so that we can assist you.
Enquiries out of our usual business hours will only be responded to the following work day.
Our operational hours:
Monday to Friday | 10am to 6pm
Packing & Packaging
How is the seafood processed and prepared before shipping?
Our seafood is carefully cleaned, prepared, and packed before shipping. We follow strict quality control procedures to ensure that our products are fresh and safe to eat.
How do you ensure that the seafood stays fresh during shipping?
We use specially designed packaging and insulation to ensure that our seafood stays fresh during shipping.
What should I do if my package arrives damaged or late?
If your package arrives damaged, please contact our customer service team as soon as possible. We will work with you to resolve the issue.