Frequently Asked Questions
Our customer support is available monday to friday: 8am-8:30pm.
Average answer time: 24h
Shipping & Delivery
What are your shipping options and rates?
We offer next day shipping with an order cut off timing at 1pm the day before, our standard shipping rate is $15. Free delivery for orders above $100.
What is the estimated delivery time?
For standard shipping, you may select your preferred delivery window: 11am to 2pm, 2pm to 5pm and 5pm to 8pm.
Do you ship internationally?
No, we do not ship internationally.
How do you ensure that the seafood stays fresh during shipping?
We use specially designed packaging and insulation to ensure that our seafood stays fresh during shipping.
What should I do if my package arrives damaged or late?
If your package arrives damaged, please contact our customer service team as soon as possible. We will work with you to resolve the issue.
Products
What type of seafood do you sell?
We offer a variety of seafood products, including fish, shellfish, and other seafood items. Our selection includes both fresh and frozen products.
Are your products sustainably sourced?
Yes, we are committed to sourcing our seafood products from sustainable and responsible sources. We work closely with our suppliers to ensure that our products meet our high standards for sustainability and quality.
How is the seafood processed and prepared before shipping?
Our seafood is carefully cleaned, prepared, and packed before shipping. We follow strict quality control procedures to ensure that our products are fresh and safe to eat.
Ordering
How do I place an order?
You can place an order directly on our website. Simply add the products you want to your cart, and follow the checkout process to complete your order.
Can I modify or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to modify or cancel it.
Do you offer any discounts or promotions?
Yes, we offer discounts to new customers and a rewarding referral and loyalty program. Be sure to also sign up for our newsletter to stay up-to-date on our latest offers.
Is it safe to order seafood online?
Yes, it is safe to order seafood online. We follow strict safety and quality control procedures to ensure that our products are fresh and safe to eat. We also use secure payment processing and encryption to protect your personal and payment information.
Payment
What payment methods do you accept?
We accept a range of payment methods, including credit cards, debit cards, and Apple Pay.
Is my payment information secure?
Yes, we use secure payment processing and encryption to protect your personal and payment information.
Do you offer any payment plans or financing options?
Atome, say less. (TBC)
Refunds
What is your return policy?
If you are not satisfied with your order, please contact our customer service team within 24 hours of receiving your package. We may offer a refund, or store credit depending on the situation. Kindly go through our refund policy <Here>
How do I request a refund?
To request a refund, please contact our customer service team with your order number and a description of the issue. Please provide any photo evidence along with your request.